Appointments

Routine appointments are released at 10.30am each working day and can be booked online via Patient Access or the NHS App (the quickest method) or by calling our reception team. Appointments are available with doctors, pharmacists, nurses and health care assistants. If you book a telephone call online, you are welcome to contact reception to convert this to a face-to-face appointment.

If you have an administrative request (for example a fit note) or a simple medical query that can be resolved via a short text or email reply from a clinician then you can submit an online consultation. This route is useful for minor issues where you have not been able to find advice online, for queries about medications or to request tests. Please note that if you have not agreed with a clinician that regular tests are needed (for example to monitor medications for safety) then your online request will be rejected and you will be asked to book an appointment with a clinician to discuss your symptoms. Similarly, if your issue is complex and needs discussion or examination, you will be advised to book an appointment.

The practice operates a same day Triage service for acute and urgent medical issues. If you have a medical issue that you feel cannot wait for a routine appointment or have an acute issue that requires a medical review on the same day, please call the practice between 8am and 10:30am or 2pm and 4pm.

The Practice Assistant will ask you for your details and questions relating to your ailment. They will relay the information you have provided to a GP leading the Trage session. The GP may advise the Practice Assistant to take regarding your onward care. These options are most commonly the following:

• You may be asked to send the practice photos for example if you have a rash or sore throat. We will send you a secure link to your mobile that will allow us to review these images safely and securely.
• Your details may be added to a list for the triage team to call back in the session. Calls between 8am and 10:30am will be called back by 1pm. Calls from 2pm to 4pm will be called back by 6:30pm. The Triage team may be able to resolve your issue via the telephone, without you attending the practice face to face.
• You may be asked to come directly in for a same day, face to face urgent appointment. Please make sure if you are calling for a same day appointment that you are available to attend a face-to-face appointment if needed.
• You may be advised to contact another appropriate service such as a a community pharmacy for common minor ailments.
• You may be asked to book a routine appointment or submit a routine online consultation if the GP assesses that you do not require a same day urgent appointment for example if your call relates to a long term or chronic ailment.

• The Caversham Group Practice offer a range of extended access appointments in collaboration with other local practices. This service operates weeknights 6:30pm- 8pm and all day on a Saturday and is referred to as the “Hub”
• Appointments are available each weeknight and at weekends across the local area and you may be offered appointments at other GP practices who are part of our shared local service.’
• We host extended access clinics onsite at The Caversham on a Wednesday and Friday evenings.
• Other local practices that host the hub service are Parliament Hill medical centre and Hampstead Group Practice.
• Appointment can be booked with GP's, Pharmacists, nurse practitioners and practice nurses.
• If you would like to make an out of hours, hub appointment , for a routine matter you can ask to book via your registered practice or contact the hub service via 020 7428 5701 (Phonelines only open during hub service operating hours)

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Information and advice for travelling abroad.

Visit our Travel Information page

If you need a home visit, you can help us by calling reception before 11am.

Telephone: 020 7428 5700

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby.

• The Caversham Group Practice offer a range of extended access appointments in collaboration with other local practices. This service operates weeknights 6:30pm to 8pm and all day on a Saturday and is referred to as the “Hub”
• Appointments are available each weeknight and at weekends across the local area and you may be offered appointments at other GP practices who are part of our shared local service.’
• We host extended access clinics onsite at The Caversham on a Wednesday and Friday evenings.
• Other local practices that host the hub service are Parliament Hill medical centre and Hampstead Group Practice.
• Appointment can be booked with GP's, Pharmacists, nurse practitioners and practice nurses.
• If you would like to make an out of hours, hub appointment , for a routine matter you can ask to book via your registered practice or contact the hub service via 020 7428 5701 (Phonelines only open during hub service operating hours)